Making contact couldn't be easier. If you would like to find out about a specific bus route or journey, then please call:

'Phone:  London Travel Information on 0843 222 1234.

Textphone: 020 7918 3015 

Email:  travinfo@tfl.gov.uk (a response may take up to 3 days)

Or use the online journey planner.



If you have a comment or suggestion about any London bus service, bus stop or shelter please forward it to the address below:

Customer Services, TfL London Buses, 4th floor, Zone B5, 14 Pier Walk, London SE10 0ES

Tel: 0845 300 7000 (0800-2000 Mondays to Fridays)

Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)


Fax: 020 7027 9914

E-mail: customerservices@tfl-buses.co.uk 

There is also an on-line facility here

If you need to contact us for any other reason then contact details are provided below. We will endeavour to answer your enquiry as quickly as possible.  Please note that we no longer have a bus and coach hire facility.

For Press enquiries, please call 020 7457 2020  and ask for Mark Garraway or Gareth David

Otherwise our contact details are:

Customer Services, East London Bus Group, Head Office, West Ham Garage, Stephenson Street, London, E16 4SA

Tel: 020 7055 9600 (0900 - 1700 Mondays to Fridays)

Fax: 020 7055 9762

E-mail: pr.london@elbg.com

For recruitment

Phone: 020 7055 9798

E-mail: london.recruitment@elbg.com

For matters regarding accidents

Phone: 020 7055 9600, option 4, then option 2

E-mail: accident@elbg.com